The Chalmers Difference: Personalized Service and Quality Insurance Products at Competitive Rates


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The Chalmers Difference

When you work with an agency in the Chalmers Group, you will be tapping into over 150 years of great customer service and dedication to providing quality insurance products at competitive rates for local businesses, individuals and families.

A family business now managed by the third generation of Chalmers, we are proud to still be guided by our founding principle: "A satisfied customer is our first consideration."
In fact, we have developed a whole set of principles company-wide to ensure your satisfaction, which we call
"The Chalmers Customers' Bill of Rights."


	• You will always be served by a trained and licensed professional. • We have access to multiple A-Rated insurance companies to meet a variety of your insurance needs. • You will get a quality insurance product—balancing coverage and price. • In the event of a loss, you will deal with dedicated claims specialists. • If you have a claims emergency, you can always reach a Chalmers representative – 24 hours a day/7 days a week. • Every time you call we will get back to you in a timely manner. • We will explain your insurance coverages and options, such as: choices of companies, levels of coverage, liability and deductible amounts. • You are always welcome. You can walk in to the office anytime and speak to an agent. No appointments are necessary. We are also available by phone, fax and e-mail • A satisfied customer is our first consideration.

Trusted Choice Agents

All Chalmers agents have taken the Trusted Choice pledge of performance and agree to adhere to its approach to customer service and customer satisfaction:

Trusted Choice® agencies are dedicated to you and are committed to treating you as a person, not a policy. All Trusted Choice® agencies agree to adhere to a Pledge of Performance, designed to assure quality service that enables them to offer you competitive pricing, a broad choice of products and valuable advocacy.

Why The Chalmers Group?

To expand our service area into New Hampshire and Maine, Chalmers has partnered with strong local agencies that share similar philosophies and long track records of outstanding customer service. Each agency has proudly kept its name while adding ours – creating a powerful combination of local, personal service and unmatched product depth that makes us perfectly positioned for all your personal and business insurance needs.

Why an independent agent?

Our full-service independent agents will serve you better than a direct writer you have never met—and will never meet. We are working for you the whole time:
• To better understand your true insurance needs
• To compare costs and find a competitive value
• To make sure the right products are in place to cover you and your family
• To help you and work with you in case of a loss